Return Policy
At AMT Metals, we want to ensure your complete satisfaction with your purchasefrom our website. We have developed the following return policy to make the process as convenient and straightforward as possible.
Eligibility for Returns:
We accept returns on aluminium pots purchased directly from our website within 5 days from the date of delivery.
To be eligible for a return, the aluminium pot must be unused, in its original condition, and in the original packaging.
Returns Process:
To initiate a return, please contact our customer service team within the specified return period.
You can reach our customer service team via email or phone, as provided on our website.
Provide the following details when contacting us: order number, reason for the return, and any supporting documentation or photographs of the issue, if applicable.
Our customer service team will guide you through the return process.
Return Shipping:
The customer is responsible for the shipping costs associated with the return, unless the return is due to a product defect or damage.
We recommend using a reliable shipping method with tracking and insurance, as we cannot be held responsible for items lost or damaged during return transit.The aluminium pot must be securely packaged to prevent damage during shipping.
Inspection and Refunds:
Upon receiving the returned aluminium pot, our team will inspect it to ensure it meets the return eligibility criteria.
If the aluminium pot passes the inspection, we will issue a refund to the original payment method within 10 days.
Refunds will only include the cost of the aluminium pot; original shipping fees are non-refundable unless the return is due to a product defect or damage.
Exchanges:
We currently do not offer direct exchanges. If you wish to exchange an aluminium pot, please follow the return process outlined above and place a new order for the desired item separately.
Defective or Damaged Products:
In the event that you receive a defective or damaged aluminium pot, please contact our customer service team immediately.We may request supporting documentation or photographs to assess the issue.
If the defect or damage is confirmed, we will provide a prepaid shipping label for the return and offer a replacement or a refund, including shipping costs.
Please note that this return policy applies only to online purchases made through our website. If you have purchased our products from a third-party retailer, their return policy will govern the return process.
If you have any further questions or need assistance with the return process, please do not hesitate to contact our customer service team. We appreciate your business and are committed to ensuring your satisfaction with our aluminium pots.